Ordering from the Roosac website is very easy. Select the product you like, add it to your cart, and follow the payment steps. You can shop without becoming a member, but if you become a member, you can track your order and benefit from conveniences in your future shopping.

At Roosac, you can use credit card, bank transfer, and cash on delivery options. 3D Secure security system is used for your credit card payments. Additionally, installment options are available for credit card payments.

When you place your order, you will receive an email containing an order number and tracking information. If you are a member, you can track the status of your order by logging into your account and viewing the "My Orders" section. You can also track your shipment with the tracking number provided by the shipping company.

After your order is confirmed, products that are in stock are usually shipped within 1-3 business days. Delivery time may vary between 1-5 business days depending on your location. For detailed information, you can check our Delivery Terms page.

There is no shipping fee for orders above a certain amount. For orders below this amount, a fixed shipping fee is applied. You can check the cart page for current shipping fees and the free shipping limit.

You can return our products within 14 days from the delivery date. The product you want to return must be unused, with tags intact, and in its original packaging. To initiate the return process, you can contact our customer service or visit our Easy Return page.

Yes, you can exchange the product you purchased for a different size or color. You need to make your exchange request within 14 days from the date you received the product. It is sufficient to contact our customer service for the exchange.

After your returned product is checked at our warehouse, the refund process is initiated. For payments made by credit card, the refund amount is reflected to your credit card within 7-14 business days. For payments made by bank transfer, the refund is made to your bank account within 3-5 business days.

Yes, all our products are warranted against manufacturing defects. The warranty period may vary according to product groups. In case of any manufacturing defect, you can contact our customer service to request a replacement or refund under warranty.

Care instructions may vary for each product. You can find care instructions on the labels of our products and on the product detail pages. In general, we recommend using a delicate washing program and mild detergents for baby products. It is important to follow the care instructions for the longevity of your products.